1. Support
  1. Programs
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  1. Tech Info Library
  1. Software
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  1. Policies & Procedures
  1. Packetcare Agreements
  2. Product Warranties
  3. Product Repair/Replacement
  4. Duties and Taxes
  5. Delivery Locations
  6. Discontinuance
  7. End of Life
  8. End of Sale
  9. End of Shipping
  1. Best Practices
  1. Contact Support
PacketCare Agreements

PacketShaper, PacketSeeker, AppVantage, AppCelera, ReportCenter, & PolicyCenter

Premium Customer Support Program Agreement (CSPP)

Partner Support Program Plus Agreement (PSPP)

Partner Support Program Plus Gold Agreement (PSPP-G)

Partner Support Program Premium Subscription Agreement (PSPP)

*NOTE: Packeteer Customer Support Prior Approval REQUIRED


I Shared Tacit

I Shared Tacit Premium Customer Support Program (CSPPX)

I Shared Tacit Customer Support Partner Program (PSPP)

Premium Packeteer Software Subscription Agreement (PSSP)


SkyX

SkyX Software Subscription (PSSX)


Discontinued PacketCare Service Agreements

SkyX Premium Customer Support Program (CSPPX)

SkyX Customer Support Program (CSPX)

Customer Support Program Agreement (CSP)

Packeteer Software Subscription Agreement (PSS)

Partner Support Program Agreement (PSP)

Advance Replacement Service Agreement (ARS)

Extended Warranty Service Agreement (EWS)

Advance Replacement Service Plus Agreement (ARS)*

I Shared Tacit Customer Support Program (CSP)

I Shared Mobiliti Packeteer Software Subscription Program (PSS)

BLUE COAT ACQUISITION
Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

Resource Library