1. Support

1. Programs

1. Register

1. Tech Info Library

1. Software

1. Documentation

1. Policies & Procedures

1. Packetcare Agreements
2. Product Warranties
3. Product Repair/Replacement
4. Duties and Taxes
5. Delivery Locations
6. Discontinuance
7. End of Life
8. End of Sale
9. End of Shipping

1. Best Practices

1. Contact Support

Policies & Procedures

PacketCare Agreements

Access copies of your PacketCare service agreement.

License Agreements & Product Warranty

Access copies of your product warranty service agreement.

Product Repair & Replacement

Get information about our return, product replacement and repair policies.

Duties & Taxes

General information regarding customs clearance, duties and taxes pertaining to returned product.

Next Business Day Locations & Equipment Move Form

Review our complete listing of all countries where Packeteer offers next business day advance replacement delivery with a valid PacketCare contract. For more information on PacketCare, go to Programs.

All Packeteer equipment location changes must be reported to Packeteer within 10 business days. Complete the Equipment Move Form to ensure your service contract remains in effect.

Discontinuance Policies

Information regarding our discontinuance terms and definitions and a support matrix for each product affected.

iShared Software-Only Support Policy

Information regarding supported services and applications that can be run on the server which is also running iShared FlexInstall or Full Install.