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  6. Discontinuance
  7. End of Life
  8. End of Sale
  9. End of Shipping
  1. Best Practices
  1. Contact Support

End of Sale

Product
iShared IS 50May 1, 2007Jan 1, 2006May 31, 2007June 1, 2007May 31, 2009May 31, 2008May 31, 2010May 31, 2010
Support Policy
The iShared IS-50 has been discontinued.
Product
iShared Linux - IS100L, IS300LMay 1, 2007Jan. 01, 2006May 31, 2007May 31,2007Dec. 31,2008May 31, 2009Dec. 31, 2009Dec. 31, 2009
Support Policy
iShared Linux is being discontinued. The last Supported iShared Linux version for this product is 3.2.3.
Product
iShared on IBM x336, 346Mar. 1, 2007Mar. 21, 2005Mar. 31, 2007Apr. 1, 2007Mar. 31, 2009Mar. 31, 2008Mar. 31, 2010Mar. 31, 2010
Support Policy
The iShared on IBM x336, 346 appliances has been discontinued. Hardware support is provided by IBM.
Product
iShared TN-Gen3 Model TNB 100/300Aug. 24, 2004Aug. 24, 2004Apr. 30, 2006Apr. 30, 2006Apr. 30, 2008Apr. 30, 2007Apr. 30, 2009Apr. 30, 2009
Support Policy
The TN-Gen3 Model TNA 100/300 appliance has been discontinued. It was replaced by a newer hardware platform with specifications capable of supporting new versions of the iShared software. The last Supported iShared Linux version for this product is 3.0. The last Supported iShared Windows version for this product is 2.4. There are HW upgrade packages available that will allow newer versions of iShared software to be used.
Product
Mobiliti Basic, Plus and Enterprise6/16/2008N-A7/16/20087/16/20087/16/20107/16/20107/16/20117/16/2011
Product
PacketShaper 1200Sep. 1, 2006March 1, 2005Dec. 31, 2006Jan. 1, 2007Dec. 31, 2008Dec. 31, 2008Dec. 31, 2009Dec. 31, 2009
Support Policy
The PacketShaper 1200 has been discontinued. Its capabilities have been integrated into the PacketShaper 1400LT platform. The PacketShaper 1400LT can be upgraded to the higher class capacity PacketShaper 1400. Both 1400 platforms provide additional CPU capacity and memory to support RTM as well as future features. The suggested migration path from the PacketShaper 1200 is to the PacketShaper 1400LT. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 1200. By trading up from an existing unit to the PacketShaper 1400 or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 1550Sep. 1, 2006June 1, 2003Dec. 31, 2006Jan. 1, 2007Dec. 31, 2008Dec. 31, 2008Dec. 31, 2009Dec. 31, 2009
Support Policy
The PacketShaper 1550 has been discontinued. Its capabilities have been integrated into the PacketShaper 1400 platform. The PacketShaper 1400 platform provides additional CPU capacity and memory to support future features. The suggested migration path from the PacketShaper 1550 is to the PacketShaper 1400 or 1700. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 1550. By trading up from an existing unit, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 2500 Rev D(SN 025-10009500 to 025-10014599)Dec. 2006Nov. 2002April, 2004N/ADec. 31, 2007N/ADec. 31, 2008Dec. 31, 2008
Support Policy
The PacketShaper 2500 Rev D has been discontinued. In order to extend support dates and to use Compression, Acceleration and other features available in current S/W releases, a Memory Upgrade Kit must be installed to increase the amount of RAM to 512MB. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 2500. By trading up from an existing unit to the PacketShaper 3500 or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 2500 Rev E(SN 025-10014600 and higher)Sep. 1, 2006April 2004Dec. 31, 2006Jan. 1, 2007Dec. 31, 2008Dec. 31, 2008Dec. 31, 2009Dec. 31, 2009
Support Policy
The PacketShaper 2500 has been discontinued. Its capabilities have been integrated into the PacketShaper 3500 platform. The PacketShaper 3500 platform provides additional CPU capacity and memory to support higher link speeds and class capacities as well as future features. The suggested migration path from the PacketShaper 2500 is to the PacketShaper 3500. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 2500. By trading up from an existing unit to the PacketShaper 3500 or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 6500 Rev B/C(SN 065-10000100 to 065-10002499)Oct. 1, 2006Oct. 2000Nov. 1, 2002N/ASept. 30, 2007Sept. 30, 2007Sept. 30, 2008Oct. 1, 2008
Support Policy
The PacketShaper 6500 Rev B/C have been discontinued. The suggested migration path is to the currently shipping PacketShaper 7500, taking advantage of the Tradeup Rebate Program.
Product
PacketShaper 6500 Rev D(SN 065-10002500 and Higher)Sep. 1, 2006Nov. 2002Dec. 31, 2006Jan. 1, 2007Dec. 31, 2008Dec. 31, 2008Dec. 31, 2009Dec. 31, 2009
Support Policy
The PacketShaper 6500 Rev D has been discontinued. Its capabilities have been integrated into the PacketShaper 7500 platform. The PacketShaper 7500 platform provides additional CPU capacity and memory to support higher link speeds and class capacities as well as future features. The suggested migration path from the PacketShaper 6500 is to the PacketShaper 7500. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 6500. By trading up from an existing unit to the PacketShaper 7500 or higher, you will receive a significant rebate that can be applied to the purchase of a new unit. .
Product
PacketShaper 9500, 9500/ISPJanuary 1, 2007Dec. 2003March 31, 2007 Apr. 1, 2007 March 31, 2009 March 31, 2009 March 31, 2010 March 31, 2010
Support Policy
The PacketShaper 9500 platform has been discontinued. Its capabilities have been integrated into the PacketShaper 7500 and 10000 platforms, which also support higher link speeds and classes, with additional CPU capacity and memory to support future features. The suggested migration path from the 9500 is to the 7500 or 10000. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 9500. By trading up from an existing unit, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
SkyX Gateway XH155, Server SS155, Rev E220July 1, 2006 June 1, 2004 June 31, 2006 July 1, 2006 Apr. 1, 2009 March 31, 2008March 31, 2010 March 31, 2010
Support Policy
The SkyX XH155 and SS155 Series E220 has been discontinued. Its capabilities have been integrated into the SkyX PX750-L155M. Also available, the SkyX PX750-L155M can be upgraded to support higher bandwidth and provides more flexibility for future capacity growth. The suggested migration path from the SkyX XH155 and SS155 is to the SkyX PX750-L155M. By trading up from an existing unit to the SkyX PX750-L155M or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
SkyX Gateway XH45, Server SS45, Rev E220 July 1, 2006 June 1, 2001 March 31, 2007 Apr. 1, 2007 Apr. 1, 2009 March 31, 2008March 31, 2010 March 31, 2010
Support Policy
The SkyX XH45 and SS45 Series E220 has been discontinued. Its capabilities have been integrated into the SkyX PX250-L045M. Also available, the SkyX PX750-L045M can be upgraded to support higher bandwidth and provides more flexibility for future capacity growth. The suggested migration path from the SkyX XR45 and SS45 is to the SkyX PX750-L045M. By trading up from an existing unit to the SkyX PX750-L045M or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
SkyX Gateway XR10, Server SS10, Rev E230July 1, 2006 Oct. 1, 2004 March 31, 2007 Apr. 1, 2007 Apr. 1, 2009 March 31, 2008March 31, 2010 March 31, 2010
Support Policy
The SkyX XH10 and SS10 Series E230 has been discontinued. Its capabilities have been integrated into the SkyX PX250-L010M. The SkyX PX250-L010M can be upgraded to support higher bandwidth and provides more flexibility for future capacity growth. The suggested migration path from the SkyX XR10 and SS10 is to the SkyX PX250-L010M. By trading up from an existing unit to the SkyX PX250-L010M or higher, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
ReportCenter 11/1/2007 11/1/2002 1/31/2008 1/31/2008 1/31/2008 1/31/2008 N/A (*)
Support Policy

The ReportCenter™ software has been discontinued. Its capabilities now are supported via IntelligenceCenter™. We recommend installing IntelligenceCenter on a separate, dedicated server to gather data from targeted PacketShaper appliances in parallel with your ReportCenter server, simplifying the eventual transition from ReportCenter to IntelligenceCenter.


Legend of Terms

Term
Definition
Announce date Date product discontinuance was announced to customers.
Initial sale date Date product was first shipped.
Last order / ship date The last date that product may be ordered from the price list.
Price list end date The date the product is removed from the price list.
End of contract sales / renewal The last date that a new or renewal service contract may be purchased. The contract may not extend beyond the last date of support (product end of life).
End of S/W maint. The last date that Packeteer may release any software maintenance releases. After this date, Packeteer may no longer develop, repair, maintain or test the product software.
End of H/W maint. and tech support The last date that Packeteer will provide hardware repairs or exchanges. The last date Packeteer will provide technical support.
End of life date The last date to receive service and support for the product. After this date all support services (including hardware repairs) for the product are unavailable and the product becomes obsolete.
BLUE COAT ACQUISITION
Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

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