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  3. Product Repair/Replacement
  4. Duties and Taxes
  5. Delivery Locations
  6. Discontinuance
  7. End of Life
  8. End of Sale
  9. End of Shipping
  1. Best Practices
  1. Contact Support

End of Life Products

Product
AppCelera Support PolicyOct. 1, 2003Nov. 2000Mar. 31, 2004Apr. 1, 2004Apr. 1, 2006Mar. 31, 2005Mar. 31, 2007Mar. 31, 2007
Product
AppVantageMar. 1, 2003March 2000May 31, 2003June 1, 2003June 1, 2005May 31, 2004May 31, 2006May 31, 2006
Support Policy
The functionality of the AppVantage product line has now been fully integrated into the PacketShaper product line. We believe that this will provide better value for the customer who will benefit from the rich feature set of the PacketShaper products. The suggested migration path for all AppVantage products is the PacketShaper product line.
Product
iShared on IBM x335Nov. 1, 2004Nov. 1, 2004June 7, 2005June 7, 2005June 7, 2007Nov. 1, 2005June 7, 2008June 7, 2008
Support Policy
The iShared on IBM x335 appliance has been discontinued. The last Supported iShared Windows version for this product is 2.4.
Product
iShared on IBM x345Nov. 1, 2004Nov. 1, 2004Nov. 29, 2004Nov. 29, 2004Nov. 29, 2006Nov. 1, 2005Nov. 29, 2007Nov. 29, 2007
Support Policy
The iShared on IBM x345 appliance has been discontinued. The last Supported iShared Windows version for this product is 2.4.
Product
iShared T.BLUEARC (Partner Specific)June 16, 2004June 16, 2004May 25, 2005May 25, 2005May 25, 2007Sep. 1 2005May 25, 2008May 25, 2008
Support Policy
The T.BLUEARC appliance has been discontinued. The last Supported iShared Linux version for this product is 2.4.
Product
iShared T.BLUEARC (Partner Specific)June 16, 2004June 16, 2004May 25, 2005May 25, 2005May 25, 2007Sep. 1 2005May 25, 2008May 25, 2008
Support Policy
The T.BLUEARC appliance has been discontinued. The last Supported iShared Linux version for this product is 2.4.
Product
iShared TN-Gen1 Model TN 100/300June 1, 2003July 1, 2003Sep. 10, 2004Sep. 10, 2004Sep. 10, 2006Sep. 10, 2005Sep. 10, 2007Sep. 10, 2007
Support Policy
The TN-Gen1 appliance has been discontinued. It was replaced by a newer hardware platform with specifications capable of supporting new versions of the iShared software. The last Supported iShared Linux version for this product is 3.0. The last Supported iShared Windows version for this product is 2.4.
Product
iShared TN-Gen2 Model TNA 100/300Jan. 1, 2004Jan. 1, 2004June 30, 2005June 30, 2005June 30, 2007Sep. 30, 2005June 30, 2008June 30, 2008
Support Policy
The TN-Gen2 Model TNA 100/300 appliance has been discontinued. It was replaced by a newer hardware platform with specifications capable of supporting new versions of the iShared software. The last Supported iShared Linux version for this product is 3.0. The last Supported iShared Windows version for this product is 2.4. There are HW upgrade packages available that will allow newer versions of iShared software to be used.
Product
ISX-50Aug. 1, 2001Oct. 31, 2001Oct. 31, 2001Oct. 30, 2003Oct. 30, 2002Oct. 30, 2004Oct. 30, 2004
Product
PacketShaper 1000, 2000, 4000 and 4000/ISP (all serial numbers)Apr. 1, 2000June 30, 2000July 1, 2000July 1, 2002June 30, 2001June 30, 2003June 30, 2003
Product
PacketShaper 1500 June 6, 2003NAJuly 1, 2003July 1, 2005Dec. 31, 2004June 30, 2006June 30, 2006
Support Policy
The PacketShaper 1500 has been discontinued and replaced by the PacketShaper 1550. This new model in the 1500 Series will provide all the benefits of the previous model, with hardware features such as more memory. We believe that the PacketShaper 1550 provides the customer with better investment protection and extensibility for features, such as Xpress, that require more memory. The suggested migration path for the PacketShaper 1500 is the PacketShaper 1550.
Product
PacketShaper 2500 Rev A and PacketShaper 2500 Rev B (SN 025-10000100 to 025-10005741)May 1, 2004March, 2000Nov. 17, 2001N/AMay 1, 2006May 1, 2005May 1, 2007May 1, 2007
Support Policy
The PacketShaper 2500 Rev A and Rev B have been discontinued. The suggested migration path is to the currently shipping 3500. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 2500.
Product
PacketShaper 2500 Rev C (SN 025-10005742 to 025-10009499)June 1, 2004July, 2001Nov. 1, 2002N/AMay 31, 2006May 1, 2006May 31, 2007May 31, 2007
Support Policy
The PacketShaper 2500 Rev C has been discontinued. The suggested migration path is to the currently shipping 3500. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 2500.
Product
PacketShaper 4500 and 4500/ ISP Jan. 19, 2004Apr. 2000Apr. 30, 2004May 1, 2004May 1, 2006Apr. 30, 2005Apr. 30, 2007
Support Policy
The PacketShaper 4500 has been discontinued. Its capabilities have been integrated into the PacketShaper 3500 platform, which also supports newer features, such as Compression, Acceleration. The PacketShaper 4500/ISP capabilities and now available on the PacketShaper 7500/ISP. New PacketShapers provide higher link speeds and class capacities than the PacketShaper 4500, as well as additional CPU capacity and memory to support future features. The suggested migration path from the PacketShaper 4500 is to the PacketShaper 3500 or 7500. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 4500. By trading up from an existing unit, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 6500/ISPAug. 30, 2004Nov. 27, 2000Sep. 30, 2004Oct. 1, 2004Oct. 1, 2006Sep. 30, 2006Sep. 30, 2007Sep. 30, 2007
Support Policy
The PacketShaper 6500/ISP platform has been discontinued. Its capabilities are now available in the 7500/ISP and 10000/ISP platform, which also support higher link speeds and classes, with additional CPU capacity and memory to support future features. The suggested migration path from the 6500/ISP is to the 7500/ISP or 10000/ISP. Packeteer is offering a Tradeup Rebate Program ffor the PacketShaper 6500/ISP. By trading up from an existing unit, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
PacketShaper 8500 and 8500/ISPJune 1, 2004Dec. 2001Aug. 31, 2004Sep. 1, 2004Sep. 1, 2006Aug. 31, 2006Aug. 31, 2007Aug. 31, 2007
Support Policy
The PacketShaper 8500 platform has been discontinued. Its capabilities have been integrated into the PacketShaper 7500 and 10000 platforms, which also support higher link speeds and classes, with additional CPU capacity and memory to support future features. The suggested migration path from the 8500 is to the 7500 or 10000. Packeteer is offering a Tradeup Rebate Program for the PacketShaper 8500. By trading up from an existing unit, you will receive a significant rebate that can be applied to the purchase of a new unit.
Product
SkyX XH45 Rev E200 N/AJune 30, 2000 N/AJune 30, 2003 June 30, 2003 June 30, 2003 June 30, 2003
Support Policy
Rev E200 units have serial numbers that begin with "SMI". Hardware enhancements were implemented in order to provide the customer with better investment protection and extensibility for features. The suggested migration path is to the SkyX Accelerator 250 or 750.
Product
SkyX XR10 Rev E200 and E201N/AApr. 30, 2000N/AApr. 30, 2000Apr. 30, 2000Apr. 30, 2000Apr. 30, 2000
Support Policy
Rev E200/E201 units have serial numbers that begin with "SMI". Hardware enhancements were implemented in order to provide the customer with better investment protection and extensibility for features. The suggested migration path is to the SkyX Accelerator 250.
Product
SkyX XR10 Rev E210N/AMay 31, 2001N/AJan. 1, 2006Jan. 1, 2006Jan. 1, 2006Dec. 31, 2006
Support Policy
Rev E210 units have serial numbers that begin with "TS" or "SX". Hardware enhancements were implemented in order to provide the customer with better investment protection and extensibility for features. The suggested migration path is to the SkyX Accelerator 250.

Legend of Terms

Term
Definition
Announce date Date product discontinuance was announced to customers.
Initial sale date Date product was first shipped.
Last order /ship date The last date that product may be ordered from the price list.
Price list end date The date the product is removed from the price list.
End of contract sales / renewal The last date that a new or renewal service contract may be purchased. The contract may not extend beyond the last date of support (product end of life).
End of S/W maint. The last date that Packeteer may release any final software maintenance releases or bug fixes. After this date, Packeteer will no longer develop, repair, maintain or test the product software.
End of H/W maint. and tech support The last date that Packeteer will provide hardware repairs or exchanges. The last date Packeteer will provide technical support.
End of life date The last date to receive service and support fro the product. After this date all support services (including hardware repairs) for the product are unavailable and the product becomes obsolete.
BLUE COAT ACQUISITION
Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

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