Delivery Locations

Packeteer offers next business day delivery* of replacement product to the list of countries below for units covered by CSP, CSP-Premium, or PSPP. Please refer to our return policies for details on returning defective product.

Software support contracts (PSS, PSSP) and SkyX support contracts (CSPX, CSPPX) are not entitled to next business day advance hardware replacement. Please refer to our return policies for details on returning defective product.

NEXT BUSINESS DAY (NBD)*

2-3 BUSINESS DAYS

Argentina
Australia
Austria
Belgium
Brazil
Canada¹
Chile
China
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Lebanon
India*
Indonesia
Ireland
Israel
Italy
Japan
Kenya
Korea, South
Luxembourg
Malaysia
Malta
Moscow
Netherlands
New Zealand
Oman
Philippines
Portugal
Singapore
South Africa*
Spain
Sweden
Switzerland
Thailand
Ukraine
United States of America
United Arab Emirates
United Kingdom

Algeria
Angola
Azerbaijan
Bahrain
Bangladesh
Bulgaria
Cote d'Ivoire
Croatia
Cyprus
Czech Republic
Egypt
Estonia
Fiji
Georgia
Jordan
Kuwait
Latvia Moldova
Lithuania
Macau
Mali
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Norway
Pakistan
Poland
Qatar
Romania¹
Russia
Samoa
Saudi Arabia
Senegal
Slovak Republic
Slovenia
Sri Lanka
Taiwan
Tunisia
Uganda
Vietnam
Zambia
Zimbabwe

*Next business day delivery subject to certain limitations and not available in all countries. Please refer to the appropriate maintenance support program agreement for complete terms and limitations. Next business day advance replacement is available only with units covered by PSPP, CSP-Premium and CSP contracts.

¹Islands and other outlying areas are subject to two business day delivery.

BLUE COAT ACQUISITION

Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

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