Support Overview


BlueTouch™ Online

Visit the BlueTouch Online portal to open technical support requests, download software, access product documentation and search our knowledgebase. Click
here: Important login changes for Packeteer Products, Customers, and Partners.



Blue Coat Service Options

BlueTouch Services are a comprehensive, flexible, world-class set of service plans.


Blue Coat Support Policies

Information about product warranty, Repair and RMA procedures and product lifecycle EOS/EOL (end-of-sale & end-of-life) announcements.


Customer Care

Account setup (BlueTouch Online), licensing assistance, warranty verification, contract status, entitlement detail, and contract renewal.


Training

Blue Coat Education Services provides instructor-led training programs that enable an administrator to become fully proficient on a wide spectrum of Blue Coat products.


Professional Services

Installation/consulting services are available for a variety of activities from infrastructure analysis to solution optimization.