Contact Support

Packeteer offers two levels of technical support - 8x5 and 24x7. The technical support chart, detailed below, is applicable to customers that have purchased a CSP, CSPX, or PSS 8x5 contract. Customers with 8x5 service may only contact support in the region where your product is located during local Packeteer office hours. For information on upgrading your service contract to 24x7, please contact your local Packeteer partner or call 408-873-4400.

Locate your country in one of the five regions above to determine the technical support hours applicable for your PacketCare contract (not applicable to customers with 24x7 service).

8x5 Tech Support:

Region 1	Cupertino, CA
Local Hours*	6:00 AM-6:00 PM Mon-Fri, GMT -7 hours

Region 2	Zoetermeer, The Netherlands
Local Hours*	9:00 AM- 6:00 PM Mon-Fri, GMT +1 hours

Region 3	Kuala Lumpur, Malaysia
Local Hours*	7:00 AM-6:00 PM Mon-Fri, GMT +8 hours

Region 4	Japan
Local Hours*	9:00 AM-6:00 PM Mon-Fri, GMT +9 hours

*Local holidays are observed.

Packeteer Customer Support Contacts for 8x5 and 24x7 Service

To contact Packeteer Customer Support, please refer to the telephone numbers below.

Region	Contact Phone
USA/Canada	+1 800 493 4474 or + 1 408 873 4550
International Direct	+1 408 873 4550
International Toll Free/UIFN/Freecall*	+800 7225 7225
Japan	+81 3 5339 7976
Web	Web: Support

*The international toll-free number does not work in some countries due to local legislation and also does not work for some mobile phone carriers due to the absence of mutual agreement between service providers. In both of these cases, customers should call +1 408 873 4550 directly.

BLUE COAT ACQUISITION

Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

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